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CPPREP4104 Establish buyer relationships
Written Activity
1. What are the three ways to match buyers to properties? Provide and explanation for each.
2. Discuss the kind of possible conflicts that may arise and ways in which you could resolve them.
3. What is a communication strategy and why is it an effective tool?
4. Why would it be good practice to develop an agency database entry when responding to a buyer enquiry?
5. Discuss the importance of record keeping relating to buyer relationship and interactions.
6. What role does the vendor play in establishing buyer relations?
7. What techniques can you use to gather and analyse buyer feedback to ascertain buyer satisfaction? List 2 techniques and describe why they would be effective.
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