Reference no: EM133133863

HLTENN002 Apply communication skills in nursing practice

Workplace Simulated Activity - Case Studies

Case study 1
Mrs Edith Jackson is an 82-year-old lady who was recently admitted to The Golden Days Nursing Home where you work. Edith has Parkinson's disease and early stage Parkinson's dementia. She also has low vision and is hard of hearing and wears glasses and hearing aids in both ears. Michael is Edith's son and her sole support person.

a) How would you make Mrs Jackson feel comfortable, using appropriate non-verbal communication? List 3 non-verbal communication skills that are appropriate to use with Mrs Jackson?
b) How would you make Mrs Jackson feel comfortable, using appropriate verbal communication? List three (3) verbal communication skills that would be appropriate to use with Mrs Jackson.
c) List three (3) strategies and why you could use to aid communication with Mrs Jackson giving particular consideration to her vision and hearing impairments.

You are walking past Mrs Jackson's room and discover that she has fallen out of the bed onto the floor where she is crying quietly and trying to get up. You assist Mrs Jackson onto a chair as she keeps saying over and over, "I'm alright". After following facility procedure for this incident, you are then to discuss this with the patient and the son.
d) Provide a definition of ‘open disclosure' and discuss the principles of open disclosure referring to theAustralian Open Disclosure Framework (2013) (min 100 words).

e) Provide an example conversation of what you would say when communicating the incident to the patient and son (min 100 words).
f) Identify the key/relevant health professionals/ facility teams you are required to contact in this situation and provide a rationale as to why for each professional/team. (min 50 words)
g) Using SBAR provide an example of what you would document in the patient chart regarding the incident and actions you have taken. Please ensure that you use appropriate terminology. (min 50 words)

h) Michael, Edith's son will be traveling overseas for the next few weeks and will not have telephone access. He has asked if you could email him to provide him with a progress report on his mother. Identify at least five (5) factors relating to email etiquette you will need to adhere to when emailing Michael.(min 100 words)

Case study 2
You are working as an Enrolled Nurse in a rehabilitation unit and while on your break you check your social media account and notice that one of your colleagues, who is a friend of yours, has posted some information relating to one of the patients on the unit.
a) What ethical principles and regulatory responsibilities do you need to consider in this situation? (min 100 words)
b) Provide a definition for the term ‘advocacy' and describe how you would advocate for the patient in this situation? (min 100 words)
c) You are asked by your supervisor to provide feedback to the colleague who has posted this information on social media. Describe at least four strategies you could use to deliver a constructive outcome when providing this feedback.

d) Provide an example of the feedback you could provide to your colleague, using appropriate language and a respectful manner. (min 75 words)

Case study 3
David is a 58-year-old cardiac patient who had been verbally aggressive over the last two days since he has been admitted to the ward. You have been asked by the manager to have a chat with David to see how he is feeling.
a) Define what a closed ended question is.Provide at least two (2) examples of closed ended questions you would use with David as you chat with him.
b) Define what an open question is. Give two (2) examples of open ended questions you would you use with David as you chat with him?
c) Define the term ‘Active Listening' and provide at least one (1) example of how this could be used when chatting with David. (min 100 words)
d) Identify what constitutes effective communication in nursing? List at least six (6) points and provide an example of each.
After a while, David becomes both verbally and physically aggressive. He says that ‘you are the worst nurse and do not care about him and he wants to leave. He pulls out his intravenous cannula in his arm and begins to throw things around the room.

e) Describe de-escalationand provide an example of a de-escalation strategy. (min 75 words)

f) Explain the benefits of a debriefing process and explain why it would be useful following this situation. (min 100 words)
g) Your supervisor provides you with some feedback on how you handled this situation, identify at least three (3) strategies you could use to effectively receive feedback.

Part B - Written questions
1. Identify two (2) organisational policies and procedures surrounding electronic health care records for health care personnel

2. Utilising information technology to access data has become a useful tool for nurses, but must be within the organisational policies and procedures. What are three (3) tips to ensure that the web page is reliable?

3. Nurses may be asked to lead small group meetings and discussions; therefore they need to be aware of various procedures. List six (6) procedures.

4. What are the three (3) main objectives in forming these small groups?

5. List six (6) communication strategies that are required to ensure that there is contribution from all participants in a group discussion, including providing and receiving feedback.

6. To ensure meetings are of value, the nurse conducting the meetings need to consider at least five (5) things?

7. What are the two (2) suggested communication strategies you can use to ensure that you understand feedback in relation to performance improvement conversations?

8. When giving balanced feedback what three (3) step communication technique is recommended?

9. What are two (2) strategies that demonstrate appropriate language and respectful manner when giving or receiving feedback?

Attachment:- communication skills in nursing practice.rar