Reference no: EM131369271
Performance Measurements-FP
Measuring operations and satisfaction in a quantitative manner is key to incorporating customer satisfaction issues into financial management decisions. By integrating customer satisfaction issues and financial management decisions, the operations manager is adding value to the long-term goals and increasing the efficiency of customer relationship management. Additionally, the operations manager's actions are providing a competitive edge for the company.
Conduct research and write a paper that addresses the following questions:
1. What are some of the quantitative and qualitative performance measurements used to help differentiate the customer experience?
2. How can those measurements be used to improve not only operational performance, but also financial performance?
Your well-written paper should meet the following requirements:
• Be 2-3 pages in length, not including the cover and reference pages.
• APA Format
• Cite a minimum of 3-5 American sources to support your responses, two of which are academic, peer-reviewed sources. These sources should demonstrate thoughtful consideration of the ideas and concepts that are presented in the course, and provide new thoughts and insights relating directly to this topic.
|
Describe the change from the current and prior years
: FIN 100- Briefly describe the change from the current and prior years in each of these key areas and determine if the changes would be positive or negative from an investor / stockholder's view.
|
|
Draw a frequency polygon for given data
: Draw a frequency polygon for these data (start by defining intervals of the data and counting the data points in each interval). Also draw an ogive and a column graph.
|
|
What is the calculated stockout probability
: To ensure a service level of 98%, a pharmacy uses a continuous review system for its inventory of flu vaccines. The calculated reorder point is 25 on-hand flue vaccines. What is the calculated stockout probability?
|
|
Draw a stem and leaf display of these data
: The following data are monthly steel production figures, in millions of tons.- Draw a stem-and-leaf display of these data.
|
|
What are the quantitative performance measurements used
: What are some of the quantitative and qualitative performance measurements used to help differentiate customer experience? How can those measurements be used to improve not only operational performance, but also financial performance?
|
|
Calculate the change in internal energy
: Three kilograms of hydrogen contained in a nondeforming sealed vessel are cooled from 400 °C, 400 kPa(abs) until the hydrogen pressure is 100 kPa(abs). Calculate the change in internal energy, enthalpy, and entropy associated with this cooling pro..
|
|
How much more expensive is the slower method
: The most important inventory item has annual holding costs of $550.00. One method of shippng this item is 4 days faster than the other, but it is $1.65 more per item. How much more expensive is the slower method compared to the faster method?
|
|
Tara leave her job and start the business
: Based upon her projections, should Tara leave her job and start the business? Explain why or why not, using a calculation of economic profits in your answer.
|
|
Determine the fluid properties for the fluids
: For this design problem you must determine an experimental method to determine the fluid properties for the fluids above using the materials listed below: For each experimental method the following must be documented: Overview: Describe the method
|