Reference no: EM132982226
1. What are the principles of effective communication when demonstrating courtesy with clients?
2. What are the critical aspects of being attentive when communicating with clients or staff? List six.
3. In many situations disruptive behaviours will have what appear to be negative consequences for the client. Yet these consequences can act to reinforce the behaviour. Give some examples of these types of behaviour and describe how you would normally cope with them. Why do you consider this the best way to manage these behaviours?
4. Explain what it means to maintain, at all times, professional integrity.
5. How might strategies, policies and legislative requirements, with regard to the behaviour of staff and the procedures to be followed regarding factors such as physical interventions, be communicated to the staff of community service organisations?
6. Keep a reflection diary and make regular entries about the effectiveness of your personal interactions with service users and make recommendations for improvement, for example be more patient with service users who are confused or angry.
7. Upload examples of your completed diary for your assessor to review and discuss with you
8. Why is monitoring and evaluation of personal interaction necessary; and what can be determined from this?
9. How might you evaluate your own skills as a communicator?
10. What can you do when interacting with clients to be an effective communicator?