What are the potential costs of crm system for customers

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Reference no: EM132268001

1. What benefits does a CRM system offer to an organization? What are the potential costs of a CRM system for an organization?

2. What benefits does a CRM approach offer to a customer? What are the potential costs of a CRM system for customers?

3. Give an example of an experience that you have had with a company that uses a CRM system?

4. Provide an example of an organization with a CRM system that seems to increase comfort or satisfaction. Provide an example of an organization using a CRM system that may cause customer concerns over the loss of privacy.

Reference no: EM132268001

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