What are the potential benefits and limitations

Reference no: EM133352037

Question 1. Chapter 6 identifies the concept of Attribution (pg 181) and Chapter 8 described Employee Involvement (pg 266). Integrate both these concepts to further analyze and rectify the problem in the scenario provided below of a restaurant business.

You are a manager of an IHOP in the outskirts of a city and have a few dozen front-of-house staff that you manage. One day you receive a complaint from one of the servers (Shanda) reporting that they believe the host has repeatedly sat tables in their section towards the end of the shift while allowing other servers to complete their side-work and leave on time at the end of their shift. Shanda feels that it is because she is a person of color and the host is showing favoritism towards the other staff who are White.

How do the concepts help explain what is going on and what would you do to rectify the situation?

Question 2. Chapter 2 described the many strategies that management can use to increase the motivation of employees (pg. 218-234, 267-276.

Watch the video below and evaluate the incentive program that Andy is using.

What theories of motivation in your book apply to his efforts?

What are the potential benefits and limitations of this approach? How might you improve on his strategies?

Reference no: EM133352037

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