Reference no: EM133306561
Assignment: As the Port Director, Mr. Thome directs operations and enforcement activities and provides management and administrative oversight of CBP officers, Agriculture Specialists, and Canine Enforcement Officers working with the area port operations. Mr. Thome provides guidance to the areas under his leadership through policy implementation and quality management. Mr. Thome works to ensure that the agency's primary mission of preventing terrorists or weapons of terror from entering the United States is accomplished on a daily basis. Mr. Thome is also responsible for all immigration issues related to the admission and exclusion of people applying for entry into the United States. He is also responsible for customs and agriculture inspections at the ports of entry to ensure that all goods and people entering the United States do so in accordance with our laws and regulations, while ensuring that they are efficient in their processing to support the global market place and the international tourism industries. Mr. Thome began his career with the Office of Field Operations (OFO) in 2003 as a CBP Officer assigned to the Port of El Paso. He has worked in various leadership roles during his tenure, to include: Supervisory CBP Officer, the Port of El Paso's Administrative Chief, Acting Port Director for the Albuquerque Port of Entry, Chief assigned to the El Paso Field Office, the El Paso Field Office's Border Security Coordinator and most recently, the Acting Port Director - Santa Teresa. In addition to Mr. Thome's operational positions, he has also performed details to OFO Headquarters. U.S. Customs and Border Protection is the unified border agency within the Department of Homeland Security charged with the management, control and protection of our nation's borders at and between official ports of entry. CBP is charged with securing the borders of the United States while enforcing hundreds of laws and facilitating lawful trade and travel
Question:
1. What are the port director responsabilitys?
2. Who are the port's main customers?
3. What changes did Port Director Thome implement to improve the port's service?
4. How can you relate these changes to any type of business/service?
5. What did you learn/what are your takeaways. How is this linked to our Organizational Behavior Class?