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What are the meanings of value, program, service

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Reference no: EM133605904

Questions: to answer for Customer Satisfaction case

1. What are the meanings of Value, Program, Service and Satisfaction?

2. Descriptive Statistics: Run Descriptive Statistics program

(i) What implications do you have from the means and standard deviations?
(ii) Mean of Gender is 0.5. What do you know from the information?

3. Correlation Analysis: Run Correlation Analysis program three times.

(a) With all the respondents. (b) With males only. (c) With others only.
(i) For each of the output, which attribute has the highest correlation with satisfaction?
(ii) Excluding satisfaction, which attributes have relatively high correlations?
(iii) What information do you get from the correlation analysis?

Reference no: EM133605904

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