What are the major barriers to good communication

Assignment Help Business Management

Reference no: EM132555

QUESTION 1

Read the following document and answer the questions which follow-

ABC Co. Ltd is a retail organization selling computer equipment. The company supplies its products to professionals and to the general public. ABC Co. Ltd has recently conducted a survey and the feedback has highlighted consumer service problems and reflects little customer care.

ABC Co Ltd has always recruited computer enthusiasts and amateurs to work in its stores and the need for training these staffs together with those involved in customer service has never been felt

Required-

As a newly appointed Manager in ABC Co. Ltd,

(a) What do you consider to be the benefits of training to :-

(i) The organization

(ii) The individual

(b) Apart from surveys, how would you identify training needs of staff?

(d) How would you carry out an evaluation of training methods?

QUESTION 2

With reference to your organization, or any other organization of your choice, discuss the role of a manager in Human Resource Development

QUESTION 3

(a) Select THREE selection methods that can be used in your organization for recruitment and evaluate each of them

(b) Why would you prefer an application form rather than a candidate's Curriculum Vitae or Bio-data? Justify your answer

QUESTION 4

(a) Explain the importance of good communication in an organization of your choice

(b) What are the major barriers to good communication?

QUESTION 5

(a) Briefly define and describe the process of Performance Management

(b) List the advantages to the employees of the organization adopting a Performance Management approach

Reference no: EM132555

Questions Cloud

Outline the key steps that management must conduct : Outline the key steps that management must conduct and set in place with a view towards the implementation and certification to QMS ISO 9001:2008

The iso 9000 series of standards is generic in scope : The new Minister of Health wants to improve service delivery in the public hospitals and wants to implement ISO standards. What are the benefits of ISO Registration. The ISO 9000 series of standards is generic in scope. Briefly describe the thre..

Explain relationships among an organisation and its supplier : The nature of relationships between an organisation and its supplier has changed from Transactional' to ‘Mutual Explain the above mentioned statement.

What is the probability that miss rain got the job : What is the probability that the park gates will be opened on time. ii If the gates are opened on time, what is the probability that Miss Rain got the job.

What are the major barriers to good communication : What are the major barriers to good communication. As a manager, how would you overcome these barriers. Briefly define and describe the process of Performance Management.

Give an overview of psychotherapy : Read the text carefully and answer the following questions. Give an overview of Psychotherapy. How does the behavioural therapists help in modifying the problem behaviours, and what are the techniques applied by them to achieve mental health.

Purchasing strategy and strategic purchasing : Differentiate between purchasing strategy and strategic purchasing World class purchasing is not only about placing orders. Describe the strategic role of the purchasing function in an organization.

What is life cycle costing : What is Life Cycle Costing. Describe briefly the methodology for Life Cycle Costing. What are the criteria to consider when a procurement officer is faced with the decision of procuring a used equipment instead of a new one.

State and describe the bpo business models : What is the definition of Business Process Outsourcing (BPO) according to Gartner Dataquest. BPO deals mainly with non-core processes of an organization. Explain five of such type of processes. State and describe the BPO business models.

User Account

All Pages