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Choose a sport event that interests all the group members. Try to find some references of conducted customer satisfaction studies to help you in your work. Introduce the event briefly at the beginning of your report and create a plan how to evaluate the customer satisfaction within different spectator groups.
The minimum requirement is that you answer the following questions:
Which elements and topics need to be considered in evaluation process a) before, b) during and c) after the event?
What are the main spectator groups that you can identify in this event?
Follow these steps to complete the activity properly:
Select the sport event for your case study.
Introduce the event briefly.
Attachment:- Quality evaluation.rar
Verified Expert
The following paper is a detailed study of evaluating an effective customer satisfaction and quality evaluation plan based on the event management in sports with a study on the FIFA World Cup Final 2014. It includes elaborate aspects in relation to customer satisfaction and quality as well as spectator group analysis with the help of elements and considerations required for the evaluation process. The study is prepared with the scope to help in the analysis of evaluation in the process of customer service along with the three phases of the event.
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