What are the likely problem areas that lead

Reference no: EM132763192

Question

A call centre in the Philippines, which is supporting the customer
service hotline of a telecommunication company, is experiencing a high staff turnover rate of call centre agents. You are the human resource consultant being engaged to review its retention strategies.

What are the likely problem areas that lead to the high staff turnover rate?

What are the two proposed methods that you will use to understand the underlying reasons that lead to the high staff turnover rate?

How do you formulate three appropriate retention strategies with rationale?

Reference no: EM132763192

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