Reference no: EM132987444

Case Study

You must  accurately reference all of your  external sources of information  

The case study is a stand-alone activity that is assessed separately to the activities that form the evidence portfolio. The case study will allow the learner to display required knowledge and skills that are essential when contextualizing overall competency.

Please read the following scenario and then answer each question

Scenario

You work as a Training Administrator in the Human Resource Department at the Head office of Hartford Steakhouses (HS) 

• Hartford Steakhouse It is a National Restaurant chain  of businesses serving a high quality steakhouse menu. Hartford Steaks has 170 outlets , average seating capacity 130  seats, and 3400 full and part time staff . You are asked to compile the FAQ section for a the staff Intranet on Conflict Resolution Skills for Managers. This page is intended to  support  Team leaders, Restaurant and Regional Managers of Hartford Steakhouses Nationawide . The Training Manager has given you the questions he would like answers for.  You are able to use text, diagrams and pictures to illustrate your answers on the website.

1. What are  the key roles of Hartford Steakhouse (HS) Managers regarding conflict resolution skills ?
2. How can HS Managers facilitate and support a culture of a healthy response to workplace conflict?
3. Explain what the results could be ,of unresolved conflict in  Hartford Steakhouses
4. How can HS Managers deal with conflict sensitively, courteously and discreetly ?
5. How should HS Managers minimise the impact of conflict for colleagues and customers in Hartford Steakhouses?
6. What are some of the effective techniques for reducing conflict that HS Managers could use
7. Give an example of  a suitable sign or poster (A4 size) which could be displayed in the workplace at Hartford Steakhouses to  alert employees to Conflict Situations (and how to avoid them)
8. List three questions you could you ask one of your team members, if you wanted feedback on a mediation session  which occurred at  Hartford Steakhouses to resolve conflict