Reference no: EM132482146

Question 1. How are URLs, domain names, and search engines defined? Use examples to explain the relationship between them. How can one make use of web pages to promote business?

Question 2. What are the Internet, an intranet, and an extranet? How are they being used by numerous large and small companies today?

Question 3. What are the standard markup languages used in the design of web pages?

Question 4. What are some of the legal issues related to the Internet and web-based business transactions that remain unresolved at this time?

Question 5. In implementing a computerized maintenance management system to reduce maintenance costs, what steps are taken?

Question 6. What is data mining, and how significant is it in generating useful results to sup-port management decision-making?

Question 7. For the development of software products, the software configuration management (SCM) process is closely followed as a way to ensure performance and reliability while controlling costs. Explain what SCM can do and in what ways it is important that both developers and intended customers insist on SCM.

Question 8. Although marketing and sales are not functions of engineering, they have a direct impact on product development and CRM. Which web-based applications are currently available to facilitate marketing and sales?

Question 9. The business environment in the new millennium will continue to be fast paced, Internet enhanced, and globally oriented. Name a few factors that will affect the business successes of any companies in such a challenging environment.

Question 10. The "Design for Lean Six Sigma (DFLSS)" is a methodology known to be particularly useful for designing new services that are in close alignment with customer and business needs. Explain the key phases the DFISS methodology goes through.

Question 11. Services are known to have many wastes, which, if not removed, will increase costs and erode service quality, leading to customer dissatisfaction. Name a few of the typical wastes encountered in service offerings.

Question 12. The Lean principle focuses on the improvement of process speed. It is thus particularly useful to service enterprises, which need to shorten customer response time. Explain the basic concepts involved in Lean to improve process speed.

Question 13. There are two types of web services. The first type offers software applications that are accessible to human users. The second type provides software applications that can be accessed by other applications. Explain the basic requirements of building web services to create applications, which can be accessed by human users.

Question 14. As SOA service vendors are likely to be consolidated over time, an IT utility will emerge. In that scenario, most businesses will "buy" computing services instead of maintaining their own in-house computing data centers, much like how business, commercial, and residential customers buy electricity today. What are the potential concerns to service enterprises, which become dependent on the IT utility, insofar as operation and financial risks are concerned?

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