Reference no: EM133672208
Questions
1. Business writer Tom Peters has suggested that in making process changes, we should "Try it, test it, and get on with it." How does this square with the DMAIC/Continuous Improvement philosophy?
2. What is the term that means making the person who does the work responsible for ensuring that specifications are met?
3. What are the four general categories of quality costs?
4. What term means managing the entire organization so that it excels on all dimensions of products and services that are important to customers?
5. the following table lists all costs of quality incurred by Sam's Surf Shop last year. What was Sam's appraisal cost for quality last year?
Annual inspection costs $ 155,000
Annual cost of scrap materials 286,000
Annual rework cost 34,679
Annual cost of quality training 456,000
Annual warranty cost 1,546,000
Annual testing cost 543,000