Reference no: EM131305899
Answer all the question posted. In complete detail. I will attach powerpoints for the chapters as well as test banks and you can use online sources. This is not an essay rather just answering the questions asked in complete. as long as a fully detailed answer requires.
1. How can the salesperson use follow-up activities to assess customer satisfaction?
2. What are four components of effective follow-up?
3. What actions can a salesperson take to ensure customer satisfaction?
4. Name and explain each action?
5. In what ways, can the salesperson use technology to improve the buyer-seller relationship?
6. How can a salesperson maintain open two-way communication?
7. What are the general procedures for handling complaints?
8. How does the salesperson expand collaborative involvement?
9. What three things can a salesperson do to add value and enhance mutual opportunities?
10. What are the five stages of self-leadership? Explain each.
11. What are the four levels of sales goals? How are they related?
12. Name and describe the techniques for account classification. Explain the strengths and weaknesses of each.
13. Name and explain the different territory routing techniques.
14. How are the various types of technology and automation useful to salespeople?
15. Identify and discuss the three required characteristics of a goal or objective.
16. How does teamwork increase customer value? What are the various partnerships that salespeople should have?
17. Why should a salesperson encourage his or her customers to complain?
18. Isn't this just asking for trouble?
19. What are the six teamwork skills?
20. Explain why they are important for success in developing interpersonal relationships?
21. Name and describe the 2 methods for account classification. Explain the strengths and weaknesses of the two methods for account classification.
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