What are the effect of the cost of quality on for etpi

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Reference no: EM131386369

Agreement between ETPI and a customer, ETPI must ensure that all books are within specification before shipment to the customer.

1. What is the effect of the cost of quality on the customer?

2. What are the effect of the cost of quality on for ETPI as a company?

3. How will the customer ensure quality is achieved? (The contract isn't enough...)

The concepts in the book "Operations & supply chain management Jacobs & chase". Need original thoughtful application to the questions. One other thing, don't forget that the cost of quality is a concept/term of practice, that is it means something specific, and has those 4 components as mentioned in the chapter.

Please touch on each of these topics in the 3 questions: especially cost of quality

Total quality management

Cost of quality

Four categories

Conformance

Prevention costs

Appraisal costs

Non conformance

Internal failure costs

External failure costs

Six sigma quality

Statistical quality control

Reference no: EM131386369

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