Reference no: EM132225949
Case #1: ABC Youth Center
Angry/difficult stakeholders (employee/clients/donors/Board/community)
ABC Youth Center is in the midst of their second round of State Accreditation to maintain their after-school program and food service.
The ABC Youth Center goal is to move up to scoring Excellence across the standards.
The Director of Operations (DO) and the Director of Youth Services have been providing staff with policy updates and accreditation date reminders.
On the day of the accreditation interviews, staff member XY complained to a co-worker that the refrigerator was not working properly again. The DO overheard the conversation and asked XY to step outside of the dining area.
The DO found out that XY had been aware of the problem for over a month, but had not told anyone. Concerned about the repercussions, the DO immediately fired XY, who had been employed for 75 days and had two previous poor performance incidents.
XY begged for a second chance and complained about other staff problems. As the DO was walking with XY to the Human Resources office, XY saw the Accreditation Team coming down the hall and looked back at the DO's face.
Case question:
What are the different outcomes for this case? Why?
Which outcome would work better? Why?