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Link: https://drive.google.com/file/d/1lqPEu_gabbnQoQ0xL-DiwRKaF9QsTYIt/view?usp=sharing (Chapter two: competitiveness, strategy, and productivity) page 38 - 57
1. What are the differences between the service firms and manufacturers in terms of the following( please discuss & explain each):
Input
Output
Customers
Labor
Quality
2. Discuss & explain the bottleneck operation by citing an example(except water purification business).
3. Discuss & explain each of the 5 main factors that affect productivity.
Methods
Capital
Technology
Management
4. Explain by giving examples of the following ways on how businesses compete with each other:
Price
Product or service differentiation
Flexibility
Time
Service
Managers & workers
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What is the role of strategic planning in creating value for the organization?
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