What are the demographics of the customers

Reference no: EM133718902

Case: When Netflix emerged in 1998 as a DVD rental service, it faced skepticism, especially against established players like Blockbuster. Its innovative model, eliminating late fees and trips to the video store, soon revolutionized home entertainment. This marked the end of an era where waiting in line at local video stores for the latest release was the norm. Fast forward to the present, and online streaming services, including Netflix, AppleTV+, Amazon Prime Video, and others, have become central to our leisure time, offering an array of shows and movies that have become the talk of the town.

Netflix's journey from mailing DVDs to becoming a leader in online streaming showcases its adaptability and foresight. Initially, some viewed Netflix's DVD-by-mail service as a fleeting trend or overpriced, but by 2007, it had already embraced streaming, positioning itself as an early adopter in the market. However, a steep rate increase in 2011 led to significant customer loss, prompting a strategic reassessment. Netflix's subsequent rebound is a testament to its resilience and data-driven approach. Leveraging vast amounts of data, from viewing habits to content preferences, Netflix has fine-tuned its offerings, catering to the diverse tastes of its audience. This approach not only helped Netflix thrive during the COVID-19 pandemic but also saw it amassing an extensive collection of titles, more than any other streaming or network service in 2020.

Despite these successes, Netflix faces ongoing cybersecurity challenges. Since 2017, there have been breaches involving unauthorized access to user data, including the leakage of usernames and passwords, affecting millions. This situation is exacerbated by the dark web, a massive and unindexed part of the internet that serves as a hotbed for illegal data trading. Recognizing the magnitude of these threats, Netflix must intensify its focus on cybersecurity. Protecting user data is not just about maintaining trust; it's crucial for staying competitive in a market where rivals like Apple and Amazon are also harnessing vast data through their platforms. The imperative for Netflix in this high-stakes environment is clear: prioritize robust cybersecurity to safeguard user data and ensure its position as a leader in the streaming service market.

Instructions

As the digital streaming market evolves, Netflix continues to adapt its strategies to remain a leader in this space. By focusing on digital delivery methods, Netflix can capitalize on cost savings from reduced physical media production and distribution, improving their net profits in a globally connected world.

Question 1: What are the demographics of the customers that Netflix can capture with their streaming platform, and how can they grow their competitive advantage over their competition?

Question 2: What strategies should Netflix implement to maintain its competitive edge over major players like AppleTV+ and Amazon Prime Video?

Reference no: EM133718902

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