Reference no: EM132982460
Who's Who: Matthew Knorr, Director of Food and Beverage
Emily Perkins, Lounge and Bar Manager
After the Food and Beverage meeting Matthew asked Emily to stay back for a minute and asked her, "Emily have you made up your mind? Do you think we should increase the bar par stock level? We discussed this last month."
"Do I have to decide now? What do you think I should do?" Emily replied.
"Well, you are the bar manager..." insisted Matthew.
"Why don't you decide on this Matthew? I promise I'll go with the flow," answered Emily, with a charming facial expression. At this point Matthew was paged and had to leave the meeting room.
(Source: Austin, J., Cases for Hospitality)
Case Study Questions:
1. Describe the problem behavior.
2. What are the consequences of the problem behavior?
3. Describe the 4 leaderships styles, and which style(s) do you recommend Matthew to use with Emily?
4. Advise Matthew on how to appraise Emily's performance and establish career goals for Emily.