Reference no: EM133123532

ICTICT517 Match ICT needs with the strategic direction of the organisation

Knowledge Assessment

Question 1. Fill in the missing word:
The IT system already in place at an organisation is often referred to as the _________ system of the organisation.

Question 2. Answer True or False:
A gap is sometimes spoken of as the space between where we are and where we want to be.
(a) True
(b) False

Question 3. What are the five commonly regarded steps of gap analysis?

Question 4. In an IT environment, why would management appreciate assessing the information collected through the gap analysis process?

Question 5. What happens during the review stage?
(a) monitor job performance
(b) review the proposed system
(c) review employee jobs
(d) review the current system

Question 6. Answer True or false:
In gap analysis, the objective is to evaluate a condition or situation.
(a) True
(b) False

Question 7. What might the proposed system include?
(a) hardware upgrades
(b) job upgrades
(c) a new information system
(d) restructuring procedures
(e) all of the above

Question 8. Answer True or False:
The gap analysis develops a range of options or recommendations for the organisation to consider. Each of these recommendations made in the gap analysis may become an action plan.
(a) True
(b) False

Question 9. Action plans take a number of forms, but generally may include similar elements. Which elements form an action plan?
(a) goal, activities, responsibilities, evaluation process, timeline
(b) resources, timeline, evidence of success, evaluation process, activities
(c) goal, activities, responsibilities, evaluation process, resources, timeline, evidence of success

Question 10. Which of the following are internal considerations in an action plan?
(a) government bodies, competitors, legal issues
(b) HR considerations, financial considerations, legal issues

Question 11. Which of the following are external considerations in an action plan?
(a) operational issues, government bodies
(b) financial considerations, competitors
(c) competitors, government bodies

Question 12. Answer True or False:
Strategic plans set out to accomplish a specific goal through a plan of action.
(a) True
(b) False

Question 13. In the IT industry, which of the following are major reasons that businesses fail to develop effective strategies?
(a) allowing corporate politics to dictate priorities
(b) failure to understand the challenges ahead
(c) failure to see a strategic challenge
(d) all of the above

Question 14. What are the three common ‘descriptors' that are used in mission statements?
(a) purpose, reasons, goals
(b) purpose, business, values
(c) purpose, procedure, process
(d) none of the above
Feedback

Question 15. When preparing strategies, tangible and intangible resources are discussed. Which of the following resources are intangible?
(a) employee knowledge, equipment, employee relations
(b) managerial talent, cash balance of company, employee knowledge
(c) ideas, reputation, capacity for innovation

Question 16. Answer True or False:
Competitive advantage is the ability of the organisation to outperform its competitors in key performance areas.
(a) True
(b) False

TASK 1 - Analysis and Strategic Planning

Part 1 - Mission Statements
Review and compare the following mission statements from Microsoft and LPPL.
LPPL Mission Statement:
"To satisfy our customers' desires for personal entertainment and information through total customer satisfaction"

Microsoft Mission Statement:
"At Microsoft, we work to help people and businesses throughout the world realize their full potential. This is our mission. Everything we do reflects this mission and the values that make it possible."

Microsoft Values:
As a company, and as individuals, we value
Integrity and honesty
Passion for customers, for our partners, and for technology
Openness and respectfulness
Taking on big challenges and seeing them through
Constructive self-criticism, self-improvement, and personal experience
Accountability to customers, shareholders, partners, and employees for commitments, results and quality.

Compare the 2 mission statements and explain which one is better (1 paragraph)

Part 2 - Gather data on current information technology

Create a questionnaire that can be used to gather information about the organisation's current IT systems. Remember that an IT system is made of many elements and your questions should reflect this.

You can use the question below as an example to help you create questions, but do not use the same questions.

Example:
Client Server
Do you currently have any client / server computers?
IF yes, what type and how many

Network
What is the network topology and cable type?
Do you have an ISP? If so, who and what is the connection type?

Data
How is your data stored?
How do you archive older data?

Peripheral
Do you use printers or faxes? If so, what type and how many?

Create a questionnaire of at least 10 questions to understand a business's current IT system.

Part 3 - Determine objectives

Review the tables below and for every objective and finding, suggest:
Fill implications and recommendations for the tables below:
Implications: what does this mean for the business?
Recommendations: what should the business do about it?

Part 4 - Reviewing action plans

Visit the three links listed below for action plans and review the similarities and differences between them.
Provide brief description for each of the action plans:

TASK 2 - Project

Read the case study provided on Canvas

For the 10 critical issues listed in the task, fill up the Gap Analysis table:
Currently in place: Strategic Analysis (from the Task document)
Requirements: Strategic Objective (from the Task document)
Gap: Y or N (should be Y)
Items needed: what is needed to fill up the gap

For at least 3 of the critical issues, fill up 1 "Recommendation" template for each of the 3 issues
Objective: Strategic Objective (from the Task document)
Findings: Strategic Analysis (from the Task document)
Implications: What does this mean for business?
Recommendations: What should the business do about it?

For at least 1 of the recommendations, fill up the "Action Plan" template
Option: The recommendation
Activity: List of tasks (10 minimum)
Responsible: Who is responsible for this task
Resources: What is required to do this task (include people, equipment, software, etc.)
Timeline: How long is needed for this task (include start date and end date of each task)
Evidence of success: How will we know whether the objective has been achieved
Evaluation Process: How will we review whether the solution is working (after implementation)

Write a short summary of the recommendations in a report format (0.5 - 1 page)

Attachment:- Match ICT needs.rar