What are the categories of negativity in the workplace

Reference no: EM132320707 , Length: word count : 1000

Book- Quality ManageMent for organizational excellence introduction to total Quality By David L. Goetsch and Stanley B. Davis.

Chapter 13: overcoming Politics, negativity, and con?ict in the Workplace

factual revieW QuestiOns

1. Define internal politics.

2. Explain the role organizational structure can play in promoting internal politics.

3. Give an example of internal politics in action in an organization.

4. List and briefly describe the most commonly used methods of internal politicians.

5. Describe the impact internal politics can have on the implementation of total quality.

6. Describe how managers can control internal politics in an organization.

7. What are the categories of negativity in the workplace?

8. Explain the strategies for overcoming territorial behavior.

9. When should conflict be encouraged in an organization?

Chapter 14: ISO 9000 and Total Quality: The Relationship

Factual revIew QueStIonS

1. List six statements that summarize the comparative scope of ISO 9000 and TQM.

2. Explain the origins of ISO 9000 and TQM. How are they different?

3. Contrast the aims of ISO 9000 and TQM.

4. List three appropriate reasons for implementing ISO 9000.

5. What is the most appropriate rationale for implementing TQM?

6. What are the industry-specific standards for the automotive, aerospace, and telecommunication industries?

7. Describe how you would use ISO 9000 as an entry into TQM.

ChaPter FiFteen Overview of total Quality tools

facTual review quesTions

1. Explain the purpose of a Pareto chart. Give an example of when one would be used.

2. Describe the origin and use of cause-and-effect diagrams.

3. How would a check sheet be used in a modern production facility?

4. What is a histogram, and how is one used?

5. Describe the difference between variables and attributes data.

6. Describe two methods for improving the yield of a process (i.e., taking it to a higher sigma value).

7. Explain the purpose of the scatter diagram. Give an example of how one would be used.

8. Contrast and compare run charts and control charts.

9. A manufacturer has an unacceptably high reject rate with an amplifier, which it assembles from three components. These components are purchased from five different vendors. Explain how stratification could help.

10. Marco’s Pizza Palace is plagued by delivering the wrong pizza, or delivering it late. (a) What should Marco’s first step be in
order to improve its process? (b) Why?

11. Give an example of how a survey might be used in a modern production setting.

12. Under what circumstances might design of experiment (DOE) be appropriate for an improvement process?

13. Explain how Five-S can help an organization in pursuit of TQM.

14. Explain the difference between design FMEA and process FMEA.

15. Design FMEA has been applied to a new ignition switch for a company’s line of riding lawn mowers. It has been concluded that failure severity (S) is 4, probability of occurrence (O) is 6, probability of detection (D) is 8. (a) What is the Risk Priority Number (RPN)? (b) Is that better or worse than the RPN of 144 of their old switch?

16. When a control chart data point lies above UCL, or below LCL, it is considered the result of what kind of cause?

17. Explain why arbitrarily set upper and lower control limits (e.g., set to the product’s specifications) are ineffective for control
chart use.

Chapter NiNeteeN Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma

Factual review QuestioNs

1. Explain the rationale for continual improvement.

2. What is management’s role in continual improvement?

3. Describe the five essential improvement activities.

4. If you were an executive manager in an organization, how would you structure the organization for quality improvement?

5. What is meant by using the scientific approach?

6. Describe the steps involved in developing an improvement plan.

7. List and explain three widely used improvement strategies.

8. Explain the following improvement strategies:

a. Group technology

b. Synchronized production

Reference no: EM132320707

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