What are the benefits of IVR

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Question - Show how management accounting, using IVR, was able to support Halfords' management in solving the reverse logistics problems you previously identified. Include the following in your answer: What are the benefits (the 'good') of IVR? To what extent did the solutions reflect the 'good' of IVR? Were the solutions implemented effective or not? Why or why not? Give reasons and use evidence from the case to support your answer.

Reference no: EM132939864

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