Reference no: EM133044710
1.Define quality standards.
2.What are the benefits of consultation with stakeholders
3.Define good practice standards.
4.Give examples of the rights of clients.
5.Give an example of an organisational barrier.
6.How may barriers be created by employees?
7.What is continuous improvement?
8.What may continuous improvement processes measure in an organisation?
9.Which parties may you need to involve in continuous improvement?
10.What is an engagement rate?
11.What are quality of life indicators?
12.How can you identify barriers throughout the organisation?
13.How may lack of awareness present a barrier to improvement?
14.Research what legislation may affect your organisation.
15.How can employees develop competencies?
16.What are the benefits of feedback mechanisms?
17.What information effects about clients may your organisation need to collect?
18.Why can differences between stakeholder expectations and service objectives be a threat to the organisation? What may be the causes?
19.Explain how the stakeholder prioritisation theory will help you to provide information with them.
20.What threats to quality may exist in an organisation?
21.Define what is meant by environmental, economic, workforce and social sustainability.
22.You receive a complaint that a product your organisation supplied is faulty. Explain in detail how you would respond to it.
23.Give example of immediate and long-term goals that may improve quality of services in your organisation
24.Create a plan to provide information to at least two relevant parties in your organisation.
25.What may stakeholder expectations include?
26.What are the advantages of communicating service standards and good practice through training?
27.Give examples of procedures to check practices are being carried out.
28.How can you promote good practice?
29.What skills may you need to use when discussing issues?