What are the advantages of mailing a letter

Reference no: EM132660200

Part 1: Reflecting on Positive Messages

Please write your answers to the following questions in full sentences about 50-100 words each. You will be able to find the answers to these questions in the Positive Messages chapter of your textbook:

1. What are the advantages of mailing a letter as opposed to sending an email, making a phone call, or writing an online post?

2. Why is it important to regain the confidence of a customer in an adjustment message? How can it be done?

3. Assume that you have drafted a letter to a customer in which you apologize for the way the customer's personal information was breached by the Accounting Department. You show the letter to your boss, and she instructs you to remove the apology. It admits responsibility, she says, and the company cannot allow itself to be held liable. You are not a lawyer, but you can't see the harm in a simple apology. What should you do?

Part 2: Short Responses to Online Comments

Explain the positive and negative attributes of one of the following online posts (either a, b, or c - your choice!). Examine the companies' responses to them. Do they follow the guidelines in the Routine Messages chapter? How do the consumers' posts measure up?

Part 3: Adjustment Letter

Individually, you will write a letter (not an email) responding to the scenario outlined in your textbook:

Activity 8.7 Adjustment: We Can Reaiceptcb,but Not Replace p. 201in

Address the letter to Trevor cljj,mk,c at Qtkrov4AProperty Management, 126 14th Ave SW., Calgary, AB T2R OL9.

Attachment:- Activity.rar

Reference no: EM132660200

Questions Cloud

Discuss which alternative is better for Mac : Mac will receive 20% of the company's shares of stock in exchange for all of his patent rights. Discuss which alternative is better for Mac

Examine alternatives to incarceration for juveniles : A recent study illustrates that nearly two (2) million juveniles are processed through juvenile courts across the United States each year.

What is the nature of Hilde gain from this transaction : Garden Tool will manufacture the tool in its own factory and sell it to its customers. What is the nature of Hilde's gain from this transaction

Identify an organization related to health care : Identify an organization related to health care in which you are interested. Define the selected organization's behavior model and include a brief history.

What are the advantages of mailing a letter : What are the advantages of mailing a letter as opposed to sending an email, making a phone call, or writing an online post

Summarize the events leading up to the arrest : The constitutional rights guaranteed in the Bill of Rights are most highly protected during the trial stage of a criminal proceeding.

What difference does it make whether Fred is dealer in land : Ultimately, the landowner paid Fred $220,000 to give up his right of first refusal; What difference does it make whether Fred is a "dealer" in land

Is the use of private prisons in america ethical : Is the use of private prisons in America ethical? Please provide a brief summary of the issue to include the area or areas of focus. This should be at least.

What are the nature and amount of Benny gain or loss : Benny sold the bonds for $283,000 after amortizing $1,000 of the original issue discount. What are the nature and amount of Benny's gain or loss

User Account

All Pages