Reference no: EM132891714

1) Why is it critical to compare budget and actual financial information to assess performance?

2) Imagine you are the manager of a work team in an organisation. Your team is responsible for packaging and dispatching goods to consumers, based on an online ordering process.

a) Suggest three key performance indicators that may apply to your team. (remember that they must be relevant to the activity and provide a measuring point for the performance of the team).

b) How do key performance indicators relate to the objectives of the operational plan?

3) In a one-page report, discuss the following points:

a) the need for operational planning as a key function within an organisation

b) how operational planning relates to the overall goals and objectives of the organisation and in particular, the strategic planning process.

4) a) Why do organisations have policies that apply to the recruitment of human resources?

b) What are Standard Operating Procedures (SOPs)?

c) Why is it important for organisations to have SOPs in place?

5) Describe the following two laws that relates to the development and management of operational plan of the organisation:

• Fair trading laws
• Work Health and Safety