User Account

All Pages

What are some possible explanations for the complaints

Assignment Help Operation Management
Reference no: EM13920944

A computer repair shop had received a number of complaints on the length of time it took to make repairs. The manager responded by increasing the repair staff by 10 percent. Complaints on repair time quickly decreased, but then complaints on the cost of repairs suddenly increased. Oddly enough, when repair costs were analyzed, the manager found that the average cost of repair had actually decreased relative to what it was before the increase in staff. What are some possible explanations for the complaints, and what actions might the manager contemplate?

Reference no: EM13920944

Questions Cloud

Pareto diagram for the following car repair shopdata : Make a check sheet and then a Pareto diagram for the following car repair shopdata
Give three examples of what would be considered : Give three examples of what would be considered unethical behavior involving management of quality, and state which ethical principle is violated.
What quality related trade offs might there be between : What quality related trade offs might there be between having a single large, centralized produce processing facility and having many small, decentralized produce  processing facilities?
How would you deal with the possibility that customer : As a manager, how would you deal with the possibility that customer satisfaction does not always lead to customer retention?
What are some possible explanations for the complaints : When repair costs were analyzed, the manager found that the average cost of repair had actually decreased relative to what it was before the increase in staff. What are some possible explanations for the complaints, and what actions might the mana..
What trade offs are involved in deciding on whether : What trade  offs are involved in deciding on whether to offer a product or service guarantee?  Who needs to be involved in setting priorities for quality improvement?
List the steps of problem solving : List the steps of problem solving.
List the steps of process improvement : List the steps of process improvement.
Select four tools and describe how they could be used : Select four tools and describe how they could be used for process improvement.

Reviews

Write a Review

Operation Management Questions & Answers

  What are the most important criteria

In selecting outside advisors, a board, consultants, and the like, what are the most important criteria?

  Scenario analysis on improving saleof an old-fashioned store

Scenario analysis on improving sales of an old-fashioned store

  Determine the asp in terms of a source for it applications

a what is an asp in terms of a source for it applications? what are advantages and disadvantages of using one? when

  What is excelsiors annual inventory carrying cost

Excelsior's proiducts average inventory is valued at $500,000. Inventory is ordered 52 times per yearat a reordering cost of $700/per order. THe cost of carrying inventory is 20%. What is Excelsiors annual inventory carrying cost?

  Quality function deployment is structures

Quality function deployment (QFD) is a structures approach for integrating the “voice of the consumer” into the product development process. The purpose is to ensure that customer requirements are factored into every aspect of the process from produc..

  Develop an example of planning in personal decision making

Develop an example of planning in personal decision making. Perhaps you will discuss the steps as they relate to planning a family vacation, finding a new job, buying a new house

  Determining the company information security

Write an 800- to 1,200-word memo that details prevention and counter measure options for the following issues which may affect the company's information security:

  One of the interesting developments in urban automobile

One of the interesting developments in urban automobile usage is

  Compare and contrast jit and mrp

Compare and Contrast JIT and MRP. Discuss how or if MRP and JIT affect PAC differently. Do you view these impacts as positive or negative. Why

  Organization''s internal resources and financial capabilities

How did the organization's internal resources and financial capabilities affect your financial plan? How will they affect implementation of the plan

  Direct-to-consumer advertising of pharmaceutical

The details of the case are set forth. You are to decide if direct-to-consumer advertising of pharmaceutical drugs is ethical.

  Which seems to suggest that managers should rely on facts

If managers frequently use experience and intuition to make complex, nonprogrammed decisions, how do they apply evidence-based management, which seems to suggest that managers should rely on facts and data?

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd