What are some of the staffing factors

Reference no: EM132773195

Question: Suppose you are the team leader in the call center of a bank. All employees at the call center were required to undergo training on customer service. Lately, your shift has received complaints from customers about miscommunication and rude staff on the phone. These complaints were referred to top management, and you have been asked to look into the training needs of call-center employees.

a) What are some of the staffing factors that could have contributed to this problem?

b) How would you know if it is indeed a training problem?

Reference no: EM132773195

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