What are some of the communication skills for success

Assignment Help Operation Management

Reference no: EM132145979

Answer the following questions..

1. In what ways can technology play a role in the delivery of effective customer service? Explain.

2. What are some advantages of using technology for service delivery?

3. What are some disadvantages of using technology for service delivery?

4. What are some of the communication skills for success?

5. How can you project a more positive image over the telephone?

6. What information should you always get when taking telephone messages?

7. When transferring calls, what should you avoid and why?

8. When you leave a message on voicemail, what information should you give?

9. What is telephone tag, and how can it be avoided or reduced?

10. How are small businesses benefitting from today’s technology?

Reference no: EM132145979

Questions Cloud

Problems or opportunities created by the publicity : Analyze any responses the company or organization took to deal with the problems or opportunities created by the publicity.

Marked as hard when you were completing practice activity : Choose one of the questions you marked as “hard” when you were completing the practice activity.

Groupthink is agreement-at-any-cost mentality : “Groupthink” is an agreement-at-any-cost mentality that results in ineffective group decision making.

What is comfortable for the employer to absorb : For the past three years, those increases to benefits cost have grown more than what is comfortable for the employer to absorb.

What are some of the communication skills for success : What are some advantages of using technology for service delivery? What are some of the communication skills for success?

More of these mental illnesses cause for employees : What risk does one or more of these mental illnesses cause for employees?

Common questions asked during interview : In this lesson we provided you with a list of common questions asked during an interview:

Current strategy of ordering separately from each supplier : Compare the cost of your strategy with Harley’s current strategy of ordering separately from each supplier.

Assume you are also preparing for the meeting : Assume you are also preparing for the meeting. Write your goals for the meeting and the message you will deliver to the hospital's representatives.

User Account

All Pages