What are some examples of the 14 types of client

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Listen to this example of resistance to change. This story of resistance to change is presented by the podcast "This American Life" and takes place in Amsterdam. There are some curse words in the recording. A "beeped" version is available at Burn It Down

Question 1: What are some examples of the 14 types of client resistance (Anderson, p 197) do you recognize?

Question 2: How did the fire chief's own thinking about resistance (Anderson, p194) influence his actions and the outcome?

Reference no: EM133229648

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