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Assignment: Big Change at Best Buy
1. How would you frame the change challenge that Hubert Joly faced when he took the job at Best Buy?
2. Using appreciative inquiry, what positives or bright spots does Best Buy have relative to competitors such as Amazon?
3. With whom and in what ways did Joly "contract" with key constituents at Best Buy?
4. What are some examples of small wins at Best Buy?
5. What do you think were some key sources of change resistance?
6. Explain why you disagree with the approach taken by Joly. Note: It is not important whether you actually disagree or not. Instead, your goal is to construct a well-supported, logical counterargument, demonstrating your understanding of an opposing perspective.
7. Explain what you would have done differently had you been named the CEO of Best Buy instead of Joly.
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