What are reasons the communications were ineffective

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Reference no: EM133262356

Assignment:

I work for the Health Insurance company and there have been lot of Instances where we have Ineffective Communication. In any Industry, Communication is of utmost importance. Ineffective communication happens not only in the company but when enrolling the customers who do not provide us with accurate Information and later blame the enrolling agent. The big bosses received a notice to reduce the premium charge due to the economic impact during COVID which was not clearly announced to the billing department. We had to send out rebate checks to lot of customers because they were overcharged on their premiums as there was a communication breakdown between the accounting and Billing Department.

Address the following:

Are there any other reasons the communications were ineffective? Were there any other negative impacts or people negatively impacted that your peers did not mention? If so, explain.

What communication strategies or approaches could have been used to avoid the ineffective communications? What negative impacts would these have helped avoid, and why?

Reference no: EM133262356

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