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What are purposes of negative messages

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Reference no: EM133178104

1. What are the purposes of negative messages?

2. What are the reasons behind the patterns of organization for negative messages in different situations (Figure9.1)?

3. What are the parts of negative messages? How may those parts be changed for different contexts?

4. When should you not use a buffer?

5. When should you not apologize?

6. What are some ways you can maintain a caring tone in negative messages?

 

Reference no: EM133178104

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