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What are online communities and social networks

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Question: What are online communities and social networks? Explain how online communities can help companies market their products and improve customer service. Online communities and social networks can take several forms and include Internet discussion groups and electronic bulletin boards, as well as networking sites like MySpace and Facebook. Users log in and participate by sending comments and questions or receiving information from other forum members. Companies use online communities to ask questions and exchange information with customers.

Reference no: EM131458503

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