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What are key steps in the change process

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Reference no: EM13935440

Textbook & Reference required : Cummings, T. G. & Worley, C. G. (2015). Organization Development and Change (10th ed). Stamford, CT: Cengage Learning. ISBN-13: 9781305143036

• Two of following question-

a. When an action researcher is dealing with an organization that is under organized, what are key steps in the change process? Explain.

b. Emotional intelligence refers to the ability to recognize and express emotions appropriately, to use emotions in decisions, and to regulate emotions. Why does this matter in organizations? Explain.

Reference no: EM13935440

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