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Question 1. What are the key drivers of Customer loyalty? How far these drivers help a company retain its Customers.
Question 2. What do you understand by the term Return on Investment (ROI)? What are the two main drivers of ROI?
Question 3. State the difference between bow tie and diamond Customer relationship management?
Question 4. Explain Fixed cost and Variable cost with suitable examples.
Mr. K.B. Is age 81 and has gastric with severe vomiting for 3 days. He has a history of heart problem and is presently feeling dizzy and lethargic.
Alex gets nervous, hits the cashier in the head with the toy gun, and runs out of the store without obtaining any of the money. Can the cashier sue Alex?
Marketers seek customers who have needs that no one product can meet. these are market segmentation, target marketing and product positioning (STP)
Give examples of service organizations that use each of the process strategy discussed in this chapter for improving service productivity.
Lori works for Indiana University in a parking lot, taking tickets and collecting money.
The Financial Section of a Business Plan is often the most difficult section to write. Below are 4 website articles that may help you with your Financials. If you have found other helpful resources please share them with the class. Also post any ques..
The school offered scholarships for the men's basketball team and both the women's softball and soccer teams.
The Readylite Company produces a flashlight in which product managers are trying to decide how long a warranty to issue.
What are the three critical measurements for achieving "The Goal"? How is the description of inventory different from the traditional definition?
To maximize revenue from this flight, how many seats should the airline overbook?
Why do you think unions have not been successful in unionizing white collar workers?
Discuss the use of the problem solutions matrix in helping you select the solution you believe will best address the organizational problem you have identified.
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