What are communication skills that will help us remain calm

Reference no: EM133316737

Assignment:

When dealing with our patients, situations or circumstances may arise that could leave our patients angry or frustrated. Part of our job will be to listen to them, help diffuse the situation, help them find answers and connect them with people that can help when we cannot. What are some of the things we can do that will help? What are some communication skills that will help us remain calm and helpful?

Reference no: EM133316737

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