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Question 1: Discuss the relevance of employee satisfaction as it relates to the service-profit chain.Question 2: What are boundary-spanning personnel? Discuss the types of conflict that they generally encounter.Question 3: How can marketing be utilized to reduce the amount of stress and conflict experienced by boundary-spanning personnel?Question 4: How does profiling disruptive customers assist customer contact personnel in dealing with "customers from hell"?Question 5: Discuss the pros and cons of increasing customer participation in the service delivery process.Question 6: Describe a service situation in which a novice consumer performer reduces the satisfaction for an expert. Suggest management activities that could reduce the problem.Question 7: Describe a service environment in which the physical design, signage, layout, etc., makes it easy to understand the script. Describe another where the environment makes it very difficult to understand the role of and the script of the consumer.Question 8: Select two of the eight "principles of waiting" and discuss their significance in managing consumers' experiences.
Developing an IMC plan of Amazon that aims to create awareness and knowledge amongst Singaporean consumers of the ethics involved in buying clothing made from Bangladeshi factories .
The assignment in Computer Science or Information Technology is about multiple choice questions, particularly in e-commerce. Questions such as types of e-commerce websites, commercial websites, disintermediation, Platform for Piracy, the data that ca..
The assignment in marketing is about Red Lobster, which is one US and Canada's most loved seafood restaurant. It has hundreds of outlets in US and Canada and it now wants to expand further. The approach adopted by Red Lobster has been discussed in fu..
The assignment in marketing is about preparing a marketing plan. As part of marketing plan, the SWOT analysis, assessing the competitive position, identifying critical competitive issues, marketing objectives, strategy and actions have been suggested..
Marketing deals with preparing a marketing plan for either an existing product or a new product. Various aspects about launching a new product into the market are discussed ranging from the industry the product belongs to, goals and vision of the com..
Please refer to the PDF for the Case Study and questions.The case study from Harvard Business School is about Yamato Corporation, a parcel delivery company which provides door to door delivery in Japan.
The assignment in marketing is about competitive analysis for a new product namely "heated insoles". These heated insoles can be put in shoes and they can protect the wearer's feet by keeping them warm during cold winters.
Promotion strategies of the one's own developed website
Integrated marketing campaign for McDonald's McCafe. McCafe has been launched in Canada. This is a case study which involves the use of digital marketing and social media marketing apart from regular marketing such as TV and radio. All these more are..
In this paper, the researcher also determines the different kind of practices used by Adidas to manufacture shoes for its customers.
Services can be defined as separately identifiable, intangible activities which provide want-satisfaction when marketed to household consumers and/or industrial users.
A marketing plan is an essential tool for any marketer, providing direction for a brand, product or organization. A marketing plan describes the marketing environment, marketing objectives and marketing strategies.
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