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Case Study
A fellow employee, Phil, has not been contributing equally to complete the normal weekly work at hand. Phil claims he is contributing, but that he is swamped with other work and the emotional aftermath of a bitter divorce. Some fellow workers are upset that he has been so lax and feel that they should take their complaints about Phil to the supervisor. You are good friends with Phil and know he's not lazy but feel that he may be overdramatizing his problems a bit. Your brought up the topic with Phil over coffee last night, but he was defensive and maintained his "innocence" he even accused you of not sympathizing with him.
Question 1. What alternatives are there to the course of action your fellow employees want to take (filing a complaint with the supervisor)? How can you use the S-TLC model to help Phil? What can Phil do to better deal with such conflict?
Question 2. How might your suggestions improve the situation without involving the administration or hurting Phil's professional reputation.
Question 3. Have you ever worked with a Phil or been a Phil. What helps best?
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