Reference no: EM131107011
The case of Rob Steere, the man who knew too much
Rob Steere worked as a document archivist for a large university for almost a decade. His job entailed filing away books, documents, artifacts, multimedia, and other records in a large warehouse-and Rob was very good at it. Despite the complex filing system, Rob saw the logic behind it; and he knew where he could find just about any archived record that was called for.
Realizing that computer tracking eliminated the need to organize the archives topically, the university administrators last year instituted a new computerized filing system that would reorder the archives according to how densely the records could be filed together, thereby saving a great deal of expensive storage space. Since that time, though, Rob has gone from being one of the most efficient archive specialists working at this warehouse to one of the least efficient. He often gets lost and confused when trying to locate records, and he has repeatedly stored materials in the wrong place. Rob just cannot seem to make sense of the new filing system, and he has been looking for a new position elsewhere.
Is it reasonable to expect that anyone would be able to make good sense of a filing system such as this new one? Why or why not?
How would Rob's knowledge of the earlier filing system and the location of various archived records be organized in his memory?
Would the levels-of-processing theory predict that Rob (and other archivists) would have much more trouble with this new filing system than with the old one? Explain.
Why might Rob be having so much difficulty finding archived records under the new system? Why might he have developed his problem of filing records in the wrong place?
What advice would you give Rob for making the adjustment to this new filing system?
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