Reference no: EM133376802

Think back to the assessment you completed earlier in this module, where you were asked to help resolve a conflict within the lending team in your role as HR manager for Pacific Coast Credit Union. As you will recall, the team is made up of three real estate loans officers who each assess risk and issue loans to credit union members. Their concern was that their leader, the manager of real estate loans, was unreasonable in his rigorous process to approve the loans they wanted to issue. They felt the process was standing in the way of their ability to earn commission. As you interviewed them, you also learned that they had concerns about his leadership. They suspected that the reasons he was so rigorous was that he lacked confidence in his own skills and didn't trust his team. You also learned that the manager's bonus is structured so that there is a penalty for loans that default; whereas the team is compensated for commission for every loan issued.

Knowing what you now know about conflict among teams, if you were to try to help this manager understand what is behind the conflict on his team, what are some sources of conflict that you might highlight for him (be sure to characterize as task, relationship, and structural)? How might communication be contributing to the conflict?

What advice might you give to help him mitigate the conflict? Your advice should include at least one structural approach to managing conflict and at least one suggestion that involves communication as a means to reduce conflict and improve team effectiveness.