What actions would you take to improve customer service

Assignment Help Operation Management

Reference no: EM132126639

Assignment Description: at least 3 pages

Read the Case Study Guidelines document in the content section of our course D2L site. Please follow the guidelines in completing the case study.

Read the two articles included below relating to Comcast's customer service.

Article 1 Announcement by Neil Smit, President and Chief executive officer ,Comcast cable September 2014.

Article 2 Comcast corporation customer service problem keep on coming by Daniel B. Kline March 1, 2015.

Complete and submit the case study in accordance with the Case Study Guidelines document.

1. Do some additional outside research on Comcast's approach to customer service. Cite your sources and discuss what you believe to be the root cause of the customer service problems at Comcast.

2. If you were Mr. Herrin and recently appointed as Senior Vice President, Customer Experience at Comcast

What actions would you take to improve customer service?

Use at least 4 specific concepts from chapter 8 (Managing Customer Service) in our text to support your answer. At least 3 pages for the case study including : Summary, Backgroung, Analysis, and Insights/Recommendations.

Reference no: EM132126639

Questions Cloud

How can barriers to process improvement be overcome : How do politics play a role in global procurement? Please explain. How can barriers to process improvement be overcome?

Break down the problem employees into three categories : In last week’s discussion, I chose to break down the problem employees into three categories.

Qantas management when deciding whether to outsource : What factors should be considered by Qantas management when deciding whether to outsource?

Briefing paper for the initial meeting with new client : Briefing paper for the initial meeting with a new client - Health High Precision Tools Pty Ltd is (HHTP).

What actions would you take to improve customer service : Complete and submit the case study in accordance with the Case Study Guidelines document. What actions would you take to improve customer service?

Evaluate joe current marketing strategy : What product class does Joe's Product represent? Evaluate Joe's current marketing strategy,

Briefly state the law relating to each issue : Please identify the legal issue(s) raised in the question and briefly state the law relating to each issue.

Alternative strategies are for organizations to pursue : This exercise focuses on how risky various alternative strategies are for organizations to pursue.

Explain the impact of this policy on a typical farm : BEO2264 Microeconomic Analysis - Explain the impact of this policy on a typical farm (i.e. woolgrower) and on the wool market as a whole in the short run

User Account

All Pages