Reference no: EM132636263

Research to determine the factors contributing to Risk of electronic banking transactions in ADIB in Abu Dhabi. The study will also look at the risk factors related to electronic banking and their possible solution. The data gathered will be of importance to the Abu Dhabi banks in determining electronic banking risks and ways to solve them (risk factors, electronic banking transactions, negative impacts of risks, better deals and increased risk occurrence). ADIB will have better chances of dealing with similar risks in the future.

The survey process will take up to 15 minutes to be completed. There can be a bit similarity in question pattern but there are difference implied to meet objectives of research. Mark on the answer that indicate your opinion regarding the question.

Section 1: Demographic Information:
Gender

Nationality

Marital Status

Experience

Education

Age

Section 2: Indicate the extent to which you agree or disagree with the following statements:
Website Attributions (IV1)
There risks with electronic transaction
Possibility of risk occurrence is evident
The issue is faced frequently
Electronic banking is very beneficial
You feel uncomfortable for occurrences of risk while transaction

Reliability (IV2)

1 Hacking can easily affect transactions
2 Money can be lost due to risks
3 Much worried because of electronic transactions
4 You use strong password in your transactions
5 You don't trust the safety in electronic transactions

Personal privacy (IV3)
1 You keep your money in banks, is it safe
2 Measures to stop risk are satisfying
3 There is vulnerability with personal account
4 It is possible to change electronic risks
5 Risk factors have great impact

Systems quality (DV)
1 You use electronic transaction regularly
2 Using electronic transactions is much better
3 Despite the better deals in using electronic banking there are risk
4 You prefer using electronic transactions even when knowing the risk
5 You do use OTP while making transactions

Perceived risks of banking transactions (MV)
1 You have experienced any risk of hacking before
2 Through electronic transaction chances of theft rises
3 You are prepared enough to deal with electronic risks
4 You know about legal factors about transaction risks
5 You wish to increase security of electronic transactions

Section 3: Perception and Recommendations

Open Ended Question 1:

What according to you can be the possible solution of mitigating the risk factors associated with electronic banking transactions?

Open Ended Question 2:
How the effectiveness of electronic banking transactions can be maintained in terms of security?

Attachment:- Questionnaire.rar