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1. According to the text, Wells Fargo has developed an expertise in cross-selling. This has required training and motivating of employees at all levels to adopt customer-oriented thinking and collaborate across divisions. This intangible resource is likely a source of competitive advantage for Wells Fargo because
it can patent the process.
competitors have successfully used cross-selling in the past.
cross-selling is more exciting to customers than free checking accounts.
it is hard to imitate.
cross-selling is a best practice in banking.
2. Kacey Bigg's Snow Removal is a small business operating in a mountain town. Snowfall is unpredictable, so while Kacey has 10 regular employees on her payroll, she has also trained 20 other people who have agreed to step in for major weather events. Kacey has created a _____________ plan for these occasions.
standing
contingency
single-use
multi-use
emergency
3. According to the text, computer memory had become something of a commodity when Intel moved to exit this sector of the industry. The formal decision to discontinue the manufacture of these products would be considered what type of planning?
operational
regulatory
tactical
rational
strategic
You work for a consulting firm whose primary objective is to help businesses improve their strategic operations.
Do you think that corruption is a cultural phenomenon, being more acceptable in some rather than in other countries?
Your reading this week analyzes process of making economic and social welfare policy. Healthcare reform is prime example of economic and social welfare policy
What courses in your educational program address the development of communications skills what skills do you think employers are looking for? Do you think there should be more emphasis on communications skills in your degree program?
Recently, General Motors and the United Auto Workers had to sit down and negotiate a hange in the labor agreement in order to keep the company from going bankrupt. Consider whay might have gone on during these negotiations and discuss how framing mig..
Case Change Agent in Waiting: - What are the key characteristics of government organizations, like the Housing Development Board of Singapore, and not-for-profits which help explain the content for this case? - What is the change challenge for HDB an..
a project manager must consider several components when overseeing the planning process of aggregate operations
Explain two ways the company could globalize in order to support their strategy.
The second subsystem consists of 5 elements in series every with a failure rate of 1/200. Elucidate what is the overall reliability of the system.
This company has been operating since inception without unions and senior management is staunchly against allowing any of its workers to organize.
These bribes are not necessarily illegal under Argentine law.
From the article “The Great Non-Debate over International Sweatshops",
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