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The Promotion of Great Customer Service
Directions: Read the following scenario and then answer the following three prompts in a two-page paper.
You work for a bookstore. Your customers mostly come to the store in person, but you have had a telephone service tradition for years. Now that Amazon.com and other booksellers are doing so well online, your company wants to have an online presence as well. They already have a website designed, but they want to know the best route to take to excellent customer service.
Create a list of all the advantages and disadvantages of web-based customer support for selling books locally and on the Internet.
Create a list of advantages and disadvantages for providing telephone customer support.
Merge the two lists and make suggestions for which aspects of their business they should continue to service via telephone and which should become Internet services.
Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..
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A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..
Compute the Optimal Order quantity of DVD players. Determine the appropriate reorder point.
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Prepare a staffing plan showing the change of your unit from medical/surgical staffing to oncology staffing.
Ccompare the effectiveness of different leadership styles in different organizations
Be able to understand the concept of risk, roles and responsibilities for risk management and risk management tools and models.
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