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As the manager of a distribution centre, you recently received many complaints from online shoppers about their deliveries, such as
“We frequently received wrong products.”
“Some vegetables and fruits I received were not as fresh as those I purchased in shop visits.”
“They often delivered the substitutes to me when some products were out of stock, but many substitutes were not what we wanted.”
“The driver just moved my ordered products to my kitchen and left my home after payment. The whole process lasted around 10 minutes. However, afterwards, I found that some products in the order list were not received.”
a) Conduct a root cause analysis using a fishbone diagram.
b) Based on your analysis results in part a), propose three (3) possible solutions to resolve the problems mentioned above.
Explain in details how companies operating in international environment could be affected by the five (5) religions
A combination of internal needs and external forces such as ________ led to the emergence of IMC as a marketing practice in the mid-1990s. A. declining customer brand loyalty B. investment accountability C. global competition D. the rise of social me..
Allowing employees to use their own smartphones for work will save the company money. Do you agree? Why or why not
Choose a company in your local area. Develop a list of five companies among the best in class in their industry and the best of the best.
Discuss issues most surprising to you about Target's entry strategy and actions when going into and operating in Canada.
Discuss how a company can best deal with unfavorable public relations. Also, identify a company that has had unfavorable public relations. As the promotional manager for a new line of cosmetics targeted to preteen girls, you have been assigned the ta..
Historical data indicates that only 20% of cable customers are willing to switch companies. If a binomial process is assumed, then in a sample of 20 cable customers, what is the probability that
Risk management includes protecting employees from harm as well as ensuring patient safety.
Which approach is in the best long-run interests of the country? What does Ghana need to do to remain on its current track of sustained economic growth?
Think about the different issues that can arise when using social media. What are three things that employer should include when preparing social media policy?
Describe the phenomenon called "escalation of commitment" and where it fits in the lore of organizational culture.
Research McDonald's makeover efforts. What types of changes has the company made and where? How have changes in atmospherics helped the chain with customers? Have the changes you researched modified your perception of McDonald's at all? If so, how?
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