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Watch the video of crm strategy implementation

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Reference no: EM132763618

Watch the video of CRM Strategy implementation (link below) and respond to the scenario:

https://youtu.be/1skNSo0sELQ

Scenario:

Assume you have been asked to oversee a new IT Project to implement a Customer Relationship Management (CRM) system for a large organization. View the following video regarding CRM implementation issues. As a project manager for a CRM implementation project, would you agree or disagree with the strategies and approaches described in this video. Provide a detailed explanation of your reasoning.

Reference no: EM132763618

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