Watch out for communication pitfalls

Reference no: EM13321737

Jenny received a quick phone call from one of the location managers about replacing some equipment. She agreed in principle that the equipment should be replaced but mentioned that Jack was investigating another source for the equipment and perhaps they should wait until she and Jack had reached a decision. Two weeks later, Jenny received an invoice for the new equipment! Visibly angry, she called the manager to inquire why he had ordered the equipment after their conversation. The manager stated that Jenny had agreed that the equipment needed to be replaced. He was adamant that this was what he heard Jenny say. The equipment was expensive and Jack was hoping to order several pieces from one source to maximize discounts per unit.

Based on the section on “Watch out for communication pitfalls” beginning on page 265 of the Bateman and Snell text, describe some ways that Jenny could have avoided this situation.

Reference no: EM13321737

Questions Cloud

What are the central beliefs of islam : What are the central beliefs of Islam, how are they reflected in the "Five Pillars"? Which of the Five Pillars do you feel would be the easiet to fulfill, and which would be the most challenging?

Report on the year-to-dat performance of your division : you are the manager at a company and are asked to present a report on the year-to-dat performance of your division. What type of statistical information would you include in your report? In particular, which descriptive statistics ( mean, median, sta..

Statements to eliminate ambiguity and vagueness : Imagine you are explaining the following phrases to a young friend who doesn't speak your native language. Reword each of the statements to eliminate ambiguity and/or vagueness so that the meaning is clear to your young friend.

File a motion in order to obtain a fair hearing : I am involved in a civil lawsuit that requires me to file a motion in order to obtain a fair hearing. I am asked to include a procedual rule or statue for my relief. What is this?

Watch out for communication pitfalls : Jenny received a quick phone call from one of the location managers about replacing some equipment. She agreed in principle that the equipment should be replaced but mentioned that Jack was investigating another source for the equipment and perhaps t..

Identify public and private sector initiatives : Identify public and private sector initiatives and organizations in health information technology and health information exchange

American government and politics : The population of the United States is very diverse. Explain how our political system adapts to the needs of this diverse population. Please include historical political events as well as information about the upcoming challenges of meeting the needs..

Communist manifest : What is the role of the individual outlined by Karl Marx and Friedrich Engels in "Communist Manifesto"?

Gravitational field is relatively weak : If a gravitational field is relatively weak, such as that of a planet or an ordinary star, the following formula tells us that the fractional amount of gravitational time dilation at a distance r from the center of an object of mass

User Account

All Pages