Reference no: EM132808936
As manager of Manufacturas del Caribe, Maria Pérez has the last word to approve the hiring of any new supervisor to work for her. The hiring manager conducts the interview process for all potential supervisors and then sends the most suitable candidates to Maria for interview.
A few days ago, Maria received a call from Margarita Acosta, the human resources manager: "Maria, I just spoke with a young man who may be just what you were looking for to fill the position of line supervisor. He has some experience and seems like a focused person. It's here right now and it's available if you had the chance to see it. "
Maria hesitated for a moment before answering: "Well, Margarita. I'm very busy today, but I'll try to make room for it. Send it to me".
A moment later Luis Ubiñas, the applicant, arrived at Maria's office and introduced himself. "Come in, Luis," Maria said. "I will be
with you after making some phone calls. " Fifteen minutes later, Maria ended the calls and started talking to Luis. Maria was very impressed with the profile that Luis presented in the interview. After a few minutes, Maria's door opened and her supervisor yelled, "I have a little problem on the manufacturing line and we need your help." Maria got up and said: "Luis, excuse me for a minute please." Ten minutes later, Maria returned and the conversation continued for another ten minutes, before a series of phone calls interrupted them.
The same pattern of interruptions continued for the next hour. Finally, Luis looked at his watch and said: "I'm sorry, Mrs. Pérez, but I have to pick up my wife."
"Sure, Luis," answered Maria, as the phone rang again. "Call me later today."
Questions:
What specific policies should a company follow to avoid interviews like these? Mention them in detail.
Explain why Maria, and not Margaret, must make the decision to select the employee.
Was Luis's action in concluding the interview correct?
If you were Maria, would you make the decision to hire Luis? Why? Justify your answer.
If you were the human resources manager, what would you recommend to Maria about this candidate after knowing what happened in the interview?