Reference no: EM132304928
As Walmart moves to phase out its familiar blue-vested “greeters” at some 1,000 stores nationwide, disabled workers who fill many of those jobs say they’re being ill-treated by a chain that styles itself as community-minded and inclusive.
Walmart told greeters around the country last week that their positions would be eliminated on April 26 in favor of an expanded, more physically demanding “customer host” role. To qualify, they will need to be able to lift 25-pound (11-kilogram) packages, climb ladders and stand for long periods.
That came as a heavy blow to greeters with cerebral palsy, spina bifida and other physical disabilities. For them, a job at Walmart has provided needed income, served as a source of pride and offered a connection to the community.
Now Walmart, America’s largest private employer, is facing a backlash as customers rally around some of the chain’s most visible and beloved employees.
Walmart says it is striving to place greeters in other jobs at the company, but workers with disabilities are worried.
Donny Fagnano, 56, who has worked at Walmart for more than 21 years, said he cried when a manager at the store in Lewisburg, Pennsylvania, called him into the office last week and told him his job was going away.
“I like working,” he said. “It’s better than sitting at home.”
Fagnano, who has spina bifida, said he was offered a severance package. He hopes to stay on at Walmart and clean bathrooms instead.
Walmart greeters have been around for decades, allowing the retail giant to put a friendly face at the front of its stores. Then, in 2016, Walmart began replacing greeters with hosts, with responsibilities that include not only welcoming customers but helping with returns, checking receipts to deter shoplifters and keeping the front of the store clean. Walmart and other chains have been redefining roles at stores as they compete with Amazon.
The effect of the greeter phase-out on disabled and elderly employees — who have traditionally gravitated toward the role as one they were well-suited to doing — largely escaped public notice until last week, when Walmart launched a second round of cuts.
As word spread, first on social media and then in local and national news outlets, outraged customers began calling Walmart to complain. Tens of thousands of people signed petitions. Facebook groups sprang up with names like “Team Adam” and “Save Lesley.” A second-grade class in California wrote letters to Walmart’s CEO on behalf of Adam Catlin, a disabled greeter in Pennsylvania whose mother had written an impassioned Facebook post about his plight. Walmart said it has offered another job to Catlin.
some workers say they have been tacitly discouraged from applying for other jobs.
Mitchell Hartzell, 31, a full-time Walmart greeter in Hazel Green, Alabama, said his manager told him “they pretty much didn’t have anything in that store for me to do” after his job winds down in April. He said he persisted, approaching several assistant managers to ask about openings, and found out about a vacant position at self-checkout. But it had already been promised to a greeter who doesn’t use a wheelchair, he said.
“It seems like they don’t want us anymore,” said Hartzell, who has cerebral palsy.
What are the issues that could rise from the case of Walmart eliminating greeters (workers with disabilities feel targeted)? What strategies are recommended to effectively implement this change from HR management prespective?